Last Updated: August 18, 2014
Returning Online Orders
Due to the nature of our safety products, only defective merchandise can be returned for exchange only. Merchandise must remain unopened and the product safety seals must be intact. Safety iQ will cover all reasonable and customary ground shipping fees if the product was damaged, defective, or if the wrong item was shipped.
To return defective merchandise, ship the product to:
Safety iQ Products and Services Corp.
99B Ingram Drive
Toronto, Ontario, Canada
Safety iQ cannot guarantee that we will receive your returned item and thus is not responsible for lost returns. We suggest using an insured and prepaid method for your return, such as UPS ground, FedEx ground or Canada Post. We recommend keeping a copy of the tracking number for your personal records.
To avoid any additional fees, please include all original packing materials, manuals and accessories with the product. All merchandise must be returned in its original packaging and in saleable condition. Product safety seals must be intact.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Typical turnaround time for returns or replacements is about two to four weeks. For more information, contact firstname.lastname@example.org
Returning Offline Purchases
If you purchased a Safety iQ product from a retail store or third-party distributer and it is still covered under their return policy, please return it to the store or distributer at which you made the purchase. If the date of the purchase is longer than 30 days you will need to contact email@example.com and provide a copy of your receipt for any and all warranty issues. Please make sure to have the model number of the product available. Representatives are available 9:00am - 5:00pm eastern time, Monday through Friday.
At Safety iQ, we stand by our products. Each product is created with the highest quality standard and is backed with a warranty. Please refer to your product's Owner’s Manual for warranty information. A receipt is required for any and all warranty issues. Without a receipt, warranty is null and void. If the product has been tampered with, warranty is null and void. If the product model is no longer available, a product of equal value will be provided as a replacement if deemed suitable. For additional information, contact firstname.lastname@example.org